Emerging technologies such as Artificial Intelligence (AI), Augmented Reality (AR), Virtual Reality (VR) and advances in Internet of Things (IoT) and cloud computing will be the pillars of this year as predicted by Dell Technologies.
We have worked with machines for centuries, but we are about to enter a completely new phase, in which the relationship between men and machines will transform our lives. Emerging technologies such as Artificial Intelligence (AI), Augmented Reality (AR), Virtual Reality (VR) and advances in Internet of Things (IoT) and cloud computing -which are possible thanks to exponential developments in software, analysis and processing power – they are accelerating this process.
We can already see this in our cars, homes, businesses and banking transactions; even on how farmers manage their crops and livestock. Given this vertiginous pace of progress, Dell Technologies predicts what the short-term outlook will be with the main technological trends for 2018:
In the next few years, according to Dell Technologies, artificial intelligence (AI) will change the way we spend our time acting on data, not just conserving it.Companies will take advantage of artificial intelligence to perform “thinking tasks” based on data, which will significantly reduce the time they spend analyzing, planning and testing each new innovation. It will free up bottlenecks and help people make more decisions more quickly, knowing that new and good ideas will not get stuck.
Some theories claim that the IA will eliminate jobs, but these new technologies can also create new ones. For example, we will see a new type of IT professional focused on training and readjustment in AI. These professionals will be responsible for establishing the parameters of what should and should not be classified as good commercial results, determine the rules of engagement, define the ‘rewards’, etc. Once this is done, the technology can recommend positive business opportunities at lightning speed.
Intellectual Ratio of Things
Starting in 2018, we will take giant steps to incorporate almost instantaneous intelligence in cities, organizations, homes and vehicles optimized and driven by IoT. With the cost of processing power decreasing and a connected node approaching € 0, we will soon have 100 billion connected devices, and we will reach a billion. The magnitude of all the data combined, the processing power together with the power of the AI, will help the machines to better manage our physical and human resources. We will become ‘digital conductors’ of technology and the environments that surround us. Technology will work as an extension of ourselves. Each object will become intelligent and allow us to live smarter lives.
As an example, automobiles are becoming our “last mobile device”, equipped with ultrasonic sensors or technology that uses light beams to measure the distance between vehicles and the recognition of gestures. Over time, these innovations will make autonomous driving an everyday reality. Much earlier, we will get used to having cars register routinely for a service, informing the garage about what needs to be done and programming their own software updates.
Nor will it be long before the boundaries between “real” reality and augmented reality begin to fade. The commercial viability of Augmented Reality (AR) is already evident. Teams of construction workers, architects and engineers are using AR devices to visualize new constructions, coordinate efforts based on a single vision of a development and train employees when a technician can not be in the workplace.
Of course, virtual reality (VR) also has good prospects. Undoubtedly, it will transform the world of entertainment and games in the short term thanks to the immersive experiences it offers, but smart bets are about AR, becoming the way to maximize human efficiency and take advantage of the ‘tribal knowledge’ of a working force in evolution.
Deeper relationship with customers
The Digital Transformation Index of Dell Technologies reveals that 45% of leaders of medium and large organizations believe that their businesses could become obsolete within 5 years and 78% believe that new companies are a threat to their businesses . It has never been so important to put the customer experience first.
Over the next year, with predictive analytics, machine learning (ML) and cutting-edge AI, companies will better understand their customers and anticipate their needs. Customer service will focus on perfecting the mix between man and machine.
Technology to control our prejudices
Over the next decade, emerging technologies such as VR and AI will help people find information and act on it without the interference of emotions or external biases, while empowering them to exercise human judgment when appropriate.
In the short term, we will see that the IA will apply to recruitment and promotion procedures to detect conscious and unconscious prejudices.Meanwhile, VR will increasingly be used as an interview tool to ensure that opportunities are granted only by merit.
Boom of the e-sports
In 2018 we will see an increasing number of players sitting behind screens or using VR devices to play in a universe generated by high definition computers. As hundreds of millions of players and viewers tune in, electronic sports will become widespread.
The quintessentially “human” activities such as sports have been digitized.Technology has extended ‘sport’ to everyone, regardless of skills or physical form.
The mega cloud
The cloud is not a destination. It is an IT model where automation and intelligence are integrated into the IT infrastructure. In 2018, companies are moving overwhelmingly towards a multi-cloud approach, taking advantage of the value of all models; from public to private, managed and SaaS. However, as more applications and workloads move into several clouds, the proliferation of cloud silos will become inevitable, which will inhibit the organization’s ability to fully exploit data analysis and the artificial intelligence initiatives. This can also lead to applications and data that land in the wrong cloud causing poor results.
As a next step, we will see the emergence of the “mega cloud,” which will interweave multiple private and public clouds to behave as a coherent and holistic system. The mega cloud will offer an intelligent vision of an entire IT environment.For the mega cloud to be possible, we will need to create multi cloud innovations in connection (move data between different clouds), storage (to place the data in the correct cloud) and computing (to use the best processing and acceleration for workloads) , orchestration (to link networks, storage and computation in all the clouds) and, as a new opportunity, customers will have to incorporate AI and ML to take automation and knowledge to a new level from this next generation IT environment.
Security, once again
2018 will be a year of changes caused in part by the avalanche of new regulations such as GDPR. Prioritizing the implementation of cybersecurity tools and technologies to effectively protect data and prevent threats will be a growing imperative.